Text Message Alerts

The Town of Creston sends text messages from our Town Hall number, (509) 636-3145, to residents and utility customers who ask for them. This page explains what we send, how to sign up, and how to stop.

What we send

• Answers to your questions. Once you have signed up, a staff member will text you back during business hours when you text Town Hall a question.
• Water and sewer utility notices. Bill reminders, past-due notices, and advance warning before a shutoff.
• Public safety and service alerts. Boil-water advisories, water outages, burn bans, and road or street closures.
• Town business notices. Council meeting reminders, changes to Town Hall hours, and similar announcements.

We do not send advertising, marketing, or political messages, and we never text on behalf of another organization.

How to sign up

There are three ways to join. The Town sends no text to any number until one of them is complete.

1. Sign up on this page

Your name and service address let us match you to your utility account. The mobile number and the consent box are optional, and the form submits without them. The box starts empty, and nothing is sent to your phone unless you fill in a number and check the box yourself.

2. Text JOIN to (509) 636-3145

Enroll in text messages from the Town of Creston by texting JOIN to (509) 636-3145. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to cancel. Our Privacy Policy can be found here crestonwa.gov/privacy and our Terms of Service can be found here crestonwa.gov/terms.

Send it from the mobile phone you want us to use. Your message is your consent, and we keep it as the record. We reply once to confirm:

Thanks for contacting the Town of Creston! Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

3. Sign the form at Town Hall

1. Stop by Town Hall at SE 100 Creston Avenue during business hours and ask for the Text Message Consent Form.
2. Write your name, service address, and mobile number, read the consent statement, and check the box. The box is blank until you check it yourself.
3. Sign and date the form and hand it to Town Hall staff.
4. Staff add your number to the list only after the signed, dated form is on file.

The same consent statement and checkbox appear on the water and sewer service application, so you can join when you start service. The box is never pre-checked, and leaving it blank has no effect on your service.

Signing up is optional. Your consent to receive text messages is never a condition of receiving water, sewer, or any other Town service, and we will always keep sending notices by mail and phone to everyone.

How to stop

Reply STOP to any message from us and we will stop texting that number. You can also call Town Hall at (509) 636-3145 and ask to be removed. If you change your mind later, text JOIN again to start back up.

How to get help

Reply HELP to any message, call (509) 636-3145, or stop by Town Hall at SE 100 Creston Avenue.

Message frequency, rates, and delivery

• Message frequency varies, and the count can rise during an emergency such as a water outage.
• Message and data rates may apply. Ask your mobile carrier about your plan.
• Carriers are not liable for delayed or undelivered messages. Do not rely on text messages alone in an emergency. Always call 911 for an emergency.
• Supported carriers include all major U.S. mobile carriers.

Your privacy

We collect your mobile number only to send the messages described above. We do not sell, rent, or share mobile numbers or text message consent with anyone for marketing purposes, and we do not share them with third parties or affiliates for their own marketing. Full details are in our Privacy Policy, and the program terms are in our Terms of Use.

Questions

Town of Creston
SE 100 Creston Avenue, PO Box 131
Creston, WA 99117
Phone and text: (509) 636-3145

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